Support

Email rumboo.app@gmail.com and we’ll get back to you as soon as we can — usually within a couple of days.

It helps a lot if you include your device model, your iOS version, and the Rumboo version (shown in the app under Profile → About Rumboo). If something looks wrong on a specific trip, a screenshot is worth a hundred words.

You can also send feature ideas and vote on what we build next from Profile → Feedback inside the app.

Do I need an account? No. Rumbooworks offline on your device without one. You only need an account to back up your trips, use them on more than one device, or share a trip with the people you’re travelling with.

My tripmate’s changes aren’t showing up. Pull down to refresh on the trip screen to force a sync. Both of you need to be signed in and online — a shared trip syncs through your accounts, not directly between devices.

I bought Premium but don’t have it. Open the Premium screen and tap Restore purchases. Subscriptions are tied to the Apple ID that bought them, so make sure you’re signed in to the App Store with that Apple ID. If it was bought on a different Rumboo account, sign in with that account instead.

How do I cancel Premium? Subscriptions are billed by Apple, so they are cancelled in iOS Settings → tap your name → Subscriptions → Rumboo. Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

How do I delete my account? In the app: Profile → Danger zone → Delete account. This is permanent — it erases your trips, documents and account from our servers. If you can’t reach the app, email us from the address on your account and we’ll do it for you.

Is Rumboo on Android?Not yet — it’s iPhone-only for now.

When something breaks, the details that help us most are:

• what you were doing, and what you expected to happen instead;
• whether it happens every time or just once;
• your device, iOS version and Rumboo version; and
• a screenshot or screen recording, if you can.

Found something security-related? Please email rumboo.app@gmail.com with the subject “Security report” rather than posting it publicly, and we’ll look at it straight away.

See our Privacy Policy for what we collect and why, and our Terms of Service for the rules of the road. You can export or request deletion of your data at any time — just email us.